AMA Communications LLC
  • Amarillo, TX, USA
  • Full Time

Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.

Customer Service Advisor Job Responsibilities

  • Handle inbound sales, customer service, billing and repair issues.

  • Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers. 

  • Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.

  • Follow guidelines set up for proper call handling processes and procedures.

  • Achieve quality metrics through Quality Assurance guidelines.

  • Make outbound calls to customers to help gather information as necessary to resolve issues.

  • Sell residential product offerings to inbound callers while following correct sales procedures.

  • All other duties as assigned.

Requirements

  • Candidates must be a proven customer support professional with at least two years of call center experience. 
  • Must also possess a high level of energy and motivation. 
  • Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential. 
  • Telecommunications experience is a plus. 
  • Must have a high school diploma.
  • Spanish speaking preferred

Benefits

  • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
AMA Communications LLC
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